Your Hospital Stay
Your Arrival
ll persons entering the hospital must use the alcohol-based hand rub (ABHR) upon entering. ABHR stations are located at each of the hospital entrances.
Visitors and those with scheduled appointments (clinics, radiology, etc.) must complete the self-screen for infection surveillance. All ER patients will be screened during the triage process. Always bring your Health Card with you. If you are coming for a scheduled appointment, or to the ER, you have the option of self-registering for your visit at one of the KIOSK stations. You will need your Health Card. The KIOSK stations are located in the main lobby entrance or the ER entrance. Follow the instructions on the screen to complete the self-registering process. During regular business hours, a member of the Volunteer Services will be able to assist you.
What to Bring
Please bring only what is necessary for your hospital stay: slippers (with non-slip soles), night attire, hairbrush, toothpaste, toothbrush, any other toiletries, and clothes to go home in.
Valuables
We cannot accept responsibility for loss or damage to personal articles kept in your room, so please keep any valuables at home. Valuables may be placed in the safe at your request and reclaimed between the hours of 8:30 am to 4:30 p.m., Monday to Friday (except holidays). We strongly recommend that you send your valuables home with a family member for safekeeping.
Medications
Following doctors’ orders, the hospital provides medications for patients during their stay in hospital. Patients using research medications or patients routinely taking medications not usually available in the hospital may have to provide them, if asked to do so by the nurse or doctor.
Patient Room Accommodations
Ontario residents are covered by OHIP and are entitled to standard unit care (more than two beds in one room).If you are admitted to the hospital, you may choose to upgrade your room to:
- semi-private (two in one room)
- private (single)
If you prefer a semi-private or private room, it is important to realize you may be responsible for the cost difference, depending on your insurance coverage. Please ask for current rates for semi-private and private accommodations.
Inquiries
Information about your health is confidential. Please designate one person to report your progress to family members and friends. Let us know the name and phone number of the person to whom we can provide information.
Telephones
To make a local call from a patient room telephone, pick up the phone and dial “9”, wait for a dial tone, then dial the number. For long distance calls, dial “9” followed by “0” and wait for operator assistance.
There is a pay telephone in the ER waiting room that has TTY capabilities. A TTY telephone unit is also available for patients with hearing disabilities, upon request.
Meals
Patient meals are delivered daily at 8:00 am, noon and 4:45 pm. Snacks are provided in the afternoon and evening.
Smoke-Free Property
Our hospital is committed to preserving the health of its patients, visitors, staff, physicians, volunteers and community by being a 100% smoke-free, vape-free property.
Smoking is not allowed anywhere on Hospital property, including parking lots, entrances and exits. Formerly designated smoking areas have been removed from the property. Anyone wishing to smoke is required to leave hospital grounds.
LACGH is proud to support Smoke-free Ontario and has joined by many other businesses and organizations across Ontario in implementing this important initiative.
Television Access
Free Wi-Fi is available to all patients, caregivers, and visitors to enable individual access to television streaming services on one’s own device.
Cards received are delivered to patient rooms daily. Correspondence received after your discharge will be forwarded to your home address.
Lost and Found
Misplaced articles may be located by contacting the Information Desk (switchboard) near the main lobby. If you find an article, please turn it in to Switchboard or a staff member.
Pastoral Care Services
A hospital chaplain is available 24 hours a day. Clergy of all denominations visit the hospital regularly and will be pleased to call on you. Please speak to the nurse if you wish a visit.
Patient Charges
Payments for uninsured services (wart removal, etc.), items not covered by OHIP (crutches, abdominal binders etc.), ambulance fees (all users must pay a co-payment for transfer to hospital), and private and semi-private room coverage may be made seven days a week from 8:00 am to 9:00 pm, at the Information Desk located in the front lobby.
Payments are due upon discharge, but may be paid at any time during your stay. Interact or credit payment service are offered for your convenience at the Information desk by the Main Entrance/Exit.
We do have several other options for you to pay your hospital bills:
- Online: Pay your Hospital Bill by clicking here.
- Telephone: You may call the Business Office at (613) 354-3301 Ext: 459, where we will facilitate payment over the phone with a credit card. Once the transaction is approved, we will mail you a receipt.
- Interac e-transfer – You can interact e-transfer and pay to ar@lacgh.napanee.on.ca please include the account number in the text message.
- Mail: You can send a cheque in the mail. Please address your envelope to:
Finance Department
Lennox and Addington County General Hospital
8 Richmond Park Drive
Napanee, ON K7R 2Z4
We will mail you a receipt once the payment has been processed.
If you have any questions, please contact our business office at (613) 354-3301 Ext: 459.
Feedback during your stay?
If you have any questions, need assistance with a problem regarding your care, or feel you’ve been denied any of your rights, please contact any member of your health care team or dial “0” to contact the hospital operator and ask to speak to the supervisor or patient relations.
Patient Resources