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Patients & Visitors

Staff are dedicated to delivering the best possible care to you while in our hospital. In our role as care providers, we will strive to meet and exceed your expectations by always improving our patient services. We are accountable to you and the public through our Board of Directors. 

ER Wait Times 

Our goal is to see every patient as soon as possible. Patients are seen in order of urgency, based on their condition and triage assessment. Several factors affect wait times:

  • The need of a critically ill patient who requires the care of several staff members
  • The number of patients waiting
  • The age of a patient (a child’s condition can deteriorate quickly)
  • The assessment of ambulance patients, who, like walk-in patients, are assessed by the triage nurse.

We thank you for your patience and understanding.


Due to the ongoing COVID-19 pandemic, assessment procedures are currently in effect.  View our assessment procedures

See below for other resources available for patients and caregivers: Information for Families and CaregiversOntario Caregiver Organization: What Caregivers Want Healthcare Providers to Know  Please click here to see how you can stay connected with one of our patients! In the interest of all patients, the hospital has visitation policies, which are designed to promote the well-being of those we care for. All visitors are asked to support the efforts of the health care team by following the policies below.

Visiting Hours & Guidelines:

Our visiting policy has been developed to provide patient and family focused care in an environment that meets the needs for infection control standards, providing a safe environment for patients, staff and our Community. Family and friends play an important role in a patient’s healing process. Visitation is by invitation of the patient. While the patient may request that a visitor remain at the bedside at all times, this may not be possible. Visiting may be restricted to protect the privacy and rights of other patients. There may be times when visitors are asked to temporarily step out of the patient’s room in order for the hospital staff to provide care.

Visitors should not visit patients in the hospital if they are ill or feel unwell. All persons entering the Hospital must use the hand sanitizer before entering. Any member of the clinical team may ask a visitor not to visit a patient if they are exhibiting symptoms of a condition that may be transferrable to the patient.

Visitors are encouraged to visit only one (1) patient per visit. Please limit visitors to no more than two (2) at a time. Children must be appropriately supervised by an accompanying adult at all times.

Intensive Care Unit (ICU)
Visitors of ICU patients may be limited and are encouraged to visit for shorter periods. Exceptions will be considered, at the discretion of the Charge Nurse. 

Palliative Care
Visiting hours for Palliative Care patients are open ended.

Visitors proceeding to any room posted with “Isolation Precautions” must report to the Nursing Station for instruction. When isolation precautions are in place, visiting restrictions may be required.

Special Considerations:

  • Please be considerate of other patients and keep the noise level to a minimum.
  • If you have a flu or cold symptoms, please do not visit!
  • If anyone enters your room that you have not invited or does not have an identification badge, please contact a member of the health care team.
  • Visiting privileges are subject to change in the event of an outbreak situation in the interest of public health and quality care.
  • Exceptions to the visiting guidelines are considered on an individual basis. Please speak with your nurse or doctor.

Cafeteria Hours:Visitors are welcome to use the food service in the Cafeteria, located in the basement. Hours of operation are 7:00 am to 2:00 pm. Please ring the bell by the cash register for service.  Food is available in the vending machines after hours.