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Your Hospital Stay

Your Arrival

All persons entering the Hospital must use the hand wash before entering. Visitors and out patients with scheduled appointments (Clinics, Radiology, etc.) must complete the self-screen for infection surveillance. All Emergency patients will be screened during the triage process. Always bring your health card with you.
 
If you are coming for a scheduled appointment or to see an ER physician you have the option of self registering for your visit at one of the KIOSK stations located at the main lobby entrance or the ER entrance.  Follow the instructions on the KIOSK.  You will need your health card.  During regular business hours there will be a volunteer to assist you. 
 

Patient Accommodation:

Residents of Ontario are covered by OHIP and are entitled to standard unit care, (more than two beds in one room). If you are admitted to the hospital you may choose to upgrade your room to:
  • semi-private (two in one room)
  • private (single)
If you prefer a semi-private or private room, it is important to realize you may be responsible for the cost difference, depending on your insurance coverage. Please ask for current rates for semi-private and private accommodations.
 

Inquiries:

The telephone number for the hospital is 613-354-3301. Information about your health is confidential. Please designate one person to report your progress to family members and friends. Let us know the name and phone number of the person to whom we can provide information.
 

Meals:

Patient meals are delivered daily at 8:00 a.m., 12:00 noon, and 4:45 p.m.. Snacks are provided in the afternoon and evening.
 

Telephones:

To make a local call from a patient room telephone dial 9, wait for a dial tone, then dial the number. For long distance calls, dial “9” followed by “0” and wait for operator assistance. 
There is a pay telephone in the ER waiting room that has TTY capabilities.  A special TTY telephone unit is also available for patients with hearing disabilities upon request.  
 

Mail:

Cards received are delivered to the patients rooms daily. Correspondence received after your discharge is forwarded to your home address.
 

Television Services:

Television rental services are coordinated by the Hospital Volunteer Services. Speak to your healthcare provider for information on how to request a TV during your stay.
 

Smoking:

Our hospital is a SMOKE FREE a smoke-free facility  in compliance with the Smoke-Free Ontario Act.
Smoking and/or use of e-cigarettes is prohibited on hospital property (this includes personal vehicles parked on the hospital property), in buildings and in vehicles used for hospital business.
 
The hospital offers preventative and supportive measures to assist patients/residents in adapting a totally smoke free environment.  This may include supportive strategies such as Nicotine Replacement Therapy, counseling, education and smoking cessation programs.
 
Fines may be levied, as appropriate by local By-Law Officers in accordance with the Smoke Free Ontario Act.
 

Valuables:

Please leave all valuables at home. We cannot accept responsibility for loss or damage to personal articles kept in your room. Valuables may be placed in the safe at your request. They may be claimed from 8:30 am to 4:30 p.m., Monday to Friday (except holidays). We strongly recommend that you send your valuables home with a family member for safe keeping.
 

Lost and Found:

Misplaced articles may be located by contacting Information (switchboard) near the main lobby. If you find an article, please turn it in to Switchboard or a staff member.
 

What to bring:

Please bring only what is necessary: Kleenex, slippers, dressing gown, night attire, hair brush, toothpaste, toothbrush, any cosmetics or shaving equipment you need, and your clothes to go home in.
 

Medications:

Following doctors’ orders, the hospital provides medications for patients during their stay in hospital. Patients using research medications or patients routinely taking medications not usually available in the hospital may have to provide them if asked to do so by the nurse or doctor.
 

Pastoral Care:

A hospital chaplain is available 24 hours a day. Clergy of all denominations visit the hospital regularly and will be pleased to call on you. Please speak to the nurse if you wish a visit.
 

Patient Charges:

Payments for uninsured services (eg. circumcisions, wart removal), items not covered by OHIP (eg crutches, canes, abdominal binders etc.), ambulance fees (all users must pay a co-payment for transfer to hospital), and private and semi-private room coverage may be made seven days a week from 8:00am to 9:00pm at the Information Desk located in the front lobby. Payments are due upon discharge, but may be paid anytime during your stay. We offer interact, or credit payment service for your convenience.
 

Accessibility To Services:

Our Hospital is committed to improving the quality of life for all persons with disabilities by promoting equal opportunity in all aspects of life. An Accessibility Working Group (AWG) is in place to identify, remove and prevent barriers for all individuals with disabilities. We are dedicated to continual improvement of access to the facility, policies, programs, and services. If you can identify any barriers, or have recommendations on how to remove them, we would like to hear from you. If you have any concerns or have experienced difficulty accessing our services we welcome your feedback. You may submit feedback in person, by telephone, in writing, by mail or on diskette to the Administrative Assistant at 613-354-3301 ext 416, Lennox & Addington County General Hospital, 8 Richmond Park Drive, Napanee, ON, K7R 2Z4. To view the Hospital Accessibility Plan click here
 

Interpreter Services:

The hospital will make every effort to provide interpreter services for people who do not speak English or have a hearing impairment and require an interpreter.
 

Organ Donation:

Our hospital  is proud to be participating in the Trillium Give of Live organ & tissue donation program.  
We encourage everyone to participate by visiting our campaign page to register your consent to organ and tissue donation or to check your current status. https://beadonor./ca/campaign/lacgh
 
  • A single organ donor can save up to eight lives
  • The lives of 75 other can be enhanced through tissue donation
  • By registering today you give hope to the hundreds of Ontarians on the wait list
  • It's free and only takes two minutes
For more information visit TGLN at http://www.giftoflife.on.ca/

Problems During Your Stay?

If you have any questions, need assistance with a problem regarding your care of feel you’ve been denied any of your rights, please contact any member of your healthcare team or dial “0” to contact the hospital operator and ask to speak to the supervisor.

LACG Hospital Contact Info
8 Richmond Park Drive,
Napanee, ON K7R 2Z4
(613) 354-3301