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Your Hospital Stay

Your Arrival

All persons entering the Hospital must use the hand wash before entering. Visitors and out patients with scheduled appointments (Clinics, Radiology, etc.) must complete the self-screen for infection surveillance. All Emergency patients will be screened during the triage process. Always bring your health card with you.
 

Patient Accommodation:

Residents of Ontario are covered by OHIP and are entitled to standard unit care, (more than two beds in one room). If you are admitted to the hospital you may choose to upgrade your room to:
  • semi-private (two in one room)
  • private (single)
If you prefer a semi-private or private room, it is important to realize you may be responsible for the cost difference, depending on your insurance coverage. Please ask for current rates for semi-private and private accommodations.
 

Inquiries:

The telephone number for the hospital is 613-354-3301. Information about your health is confidential. Please designate one person to report your progress to family members and friends. Let us know the name and phone number of the person to whom we can provide information.
 

Meals:

Patient meals are delivered daily at 8:00 a.m., 12:00 noon, and 4:45 p.m.. Snacks are provided in the afternoon and evening.
 

Telephones:

All patients are required to pay a service charge of $10.00. To make a local call dial 9, wait for a dial tone, then dial the number. For long distance calls, dial “9” followed by “0” and wait for operator assistance. Remember, Cell phones are NOT permitted in patient care areas. Special TTY telephone services are available for people with hearing disabilities upon request.
 

Mail:

Cards received are delivered to the patients rooms daily. Correspondence received after your discharge is forwarded to your home address.
 

Television Services:

Television rental services are coordinated by the Hospital Volunteer Services. Speak to your healthcare provider for information on how to request a TV during your stay.
 

Smoking:

Our hospital is a SMOKE FREE facility. If you choose to smoke you are required by public health by-laws to be at least 9 meters (30 feet) from the Hospital entrance.
 

Valuables:

Please leave all valuables at home. We cannot accept responsibility for loss or damage to personal articles kept in your room. Valuables may be placed in the safe at your request. They may be claimed from 8:30 am to 4:30 p.m., Monday to Friday (except holidays). We strongly recommend that you send your valuables home with a family member for safe keeping.
 

Lost and Found:

Misplaced articles may be located by contacting Information (switchboard) near the main lobby. If you find an article, please turn it in to Switchboard or a staff member.
 

What to bring:

Please bring only what is necessary: Kleenex, slippers, dressing gown, night attire, hair brush, toothpaste, toothbrush, any cosmetics or shaving equipment you need, and your clothes to go home in.
 

Medications:

Following doctors’ orders, the hospital provides medications for patients during their stay in hospital. Patients using research medications or patients routinely taking medications not usually available in the hospital may have to provide them if asked to do so by the nurse or doctor.
 

Pastoral Care:

A hospital chaplain is available 24 hours a day. Clergy of all denominations visit the hospital regularly and will be pleased to call on you. Please speak to the nurse if you wish a visit.
 

Patient Charges:

Payments for uninsured services (eg. circumcisions, wart removal), items not covered by OHIP (eg crutches, canes, abdominal binders etc.), ambulance fees (all users must pay a co-payment for transfer to hospital), and private and semi-private room coverage may be made seven days a week from 8:00am to 9:00pm at the Information Desk located in the front lobby. Payments are due upon discharge, but may be paid anytime during your stay. We offer interact, or credit payment service for your convenience.
 

Accessibility To Services:

Our Hospital is committed to improving the quality of life for all persons with disabilities by promoting equal opportunity in all aspects of life. An Accessibility Working Group (AWG) is in place to identify, remove and prevent barriers for all individuals with disabilities. We are dedicated to continual improvement of access to the facility, policies, programs, and services. If you can identify any barriers, or have recommendations on how to remove them, we would like to hear from you. If you have any concerns or have experienced difficulty accessing our services we welcome your feedback. You may submit feedback in person, by telephone, in writing, by mail or on diskette to the Administrative Assistant at 613-354-3301 ext 416, Lennox & Addington County General Hospital, 8 Richmond Park Drive, Napanee, ON, K7R 2Z4. To view the Hospital Accessibility Plan click here
 

Interpreter Services:

The hospital will make every effort to provide interpreter services for people who do not speak English or have a hearing impairment and require an interpreter. If you are fluent in any language other than English or have sign language skills and would like to volunteer your services to support your community, please contact the Human Resources Department at 613-354-3301, ext. 222 to add your name to our list of volunteers. Your assistance is appreciated.
 

Organ Donation:

Consider signing your driver’s license and tell your wishes to your family. Our hospital participates in the organ donation program.
 

Problems During Your Stay?

If you have any questions, need assistance with a problem regarding your care of feel you’ve been denied any of your rights, please contact any member of your healthcare team or dial “0” to contact the hospital operator and ask to speak to the supervisor.

LACG Hospital Contact Info
8 Richmond Park Drive,
Napanee, ON K7R 2Z4
(613) 354-3301