Home | Contact Us

Font SmallFont Big


Feb. 9, 2015
Most visitors to Lennox & Addington County General Hospital are familiar with the volunteers in red smocks who greet them, help them find their way in the hospital, see lottery tickets and run the coffee shop.  But unless you have been a patient you are probably unaware of the ladies and gentlemen in the green smocks called In-Patient Volunteers.
In-Patient Volunteers work with the nurses in both the Acute Care and Convalescent Care units of the hospital.  For those unfamiliar with what we do, I refer to us as the geriatric Candy Stripers (with apologies to our younger colleagues).  But therein lies our problem.  Since most of the people who have the time to volunteer are seniors, they are also snowbirds and cottagers so Volunteer Services is constantly in need of new faces in many departments.
The scheduled times are 8 to 11, Mon to Fri. And our duties vary with the needs of the day. Typically, we arrive as the dietary staffs are beginning to serve breakfasts.  They have brought up a cart of fresh water jugs full of ice that we hand out with fresh glasses and collect the used ones to go back to the kitchen. This is also an opportunity to see how the patient is managing with their breakfast.  Imagine how frustrating it must be to open all those little containers with arthritic fingers, to find what is on your tray with impaired vision, or learn how to butter toast with one hand after a stroke.  Later we collect the finished meal trays and assist patients to tidy their bedside tables, making sure telephone, Kleenex, books etc.. are within reach.  Then we restock supplies in each room.  We porter patient to x-ray, etc.  For test, papers to the office, samples to the lab, and return stretchers and wheelchairs to other areas of the hospital as needed.  We can help patients who are being discharged to pack their belongings or sit with a patient who is anxious, confused or lonely. 
There is a lot of walking involved for those few hours but otherwise all that is required is a compassionate heart.  Being bedridden and unable to do the simplest things for oneself can be both frustrating and disheartening.  The value of a smile and a helping hand is immeasurable.  
If you have few hours a month to share please contact Beryl Jacka, Co-ordinator of Volunteer Services at 613-354-2562.
Mary Mayo
Coordinator, In-Patient Volunteers,
Lennox & Addington County General Hospital
Volunteer Programs

The Volunteer Services to the Lennox & Addington County General Hospital uses volunteers in the following areas of the hospital:

  • Courtesy Desk
  • Coffee & Gift Shop
  • Hospitality Cart
  • HELPP Lottery Tickets
  • TV Rentals
  • Patient Care
  • Complex Continuing Care
  • Triage Courtesy Desk
  • Emergency Area Support
  • Day Clinic
  • Day Surgery
  • Mammography Suite
  • Diabetic Clinic
  • Pastoral Care
  • Administrative Support 

The association also does fundraising through:

  • Charity BBQs
  • Community Fundraisers
  • Tag Day
  • Fall Bazaar
  • Irish Stew luncheon
  • Marathon Bridge
  • Piles of Pennies
  • Thanksgiving Harvest & Pie  Sale
  • Theatre Night
  • Valentine Goodies Sale

Job Descriptions

Membership: Membership in Volunteer Services is only $2.00 or $25.00 for a LIFE membership. If anyone wishes to be a volunteer in the hospital the prospective member fills out an application form, is interviewed and has a police check. Once this process is completed the new volunteer is trained for the position he/she wishes to hold. Applications are available on line, at the coffee shop, or by contacting the membership coordinator, Beryl Jacka at 613 354-2562.

Hospitality Cart: Replace and tidy books and magazines in the lobby, emergency, clinic areas, lounges, patient rooms, ICU and waiting areas. Greet and chat with patients. Also water plants at nursing stations and lobby. Convener Flo Shaw 613 354-5665

Gift/Coffee Shop: Safety is an important consideration when working in the coffee shop. Hands, equipment and work areas must be kept clean at all times. A menu with food items is available and proces are posted and the total is rung up on the cash register, money is placed into it. Remember to wash hands after handling money. Convener Liz Taylor 613 354-1270

Any sales for gift shop are recorded in a sales book, money goes into the register. Our convener has displayed the gift shop items to the best advantage and so they need only to be moved and replaced when dusting. Anyone wishing to donate items to sell in the gift shop must consult the convener Sharon Van Gent 613 354-5763

HELPP (Hospital Equipment Lottery Project for People) Desk: Selling HELPP tickets is one of our fundraisers for the hospital. Good accounting practices are used in this position. All winning tickets are kept & must be matched with the money paid out. Desk should not be left unattended. Public Relations is also an important part of this position, as a smile and a greeting is always pleasant to see and hear. Convener Kees Van Gent 613 354-5763

Courtesy Desk: Located along side the HELPP desk in the front lobby, we greet visitors and direct them to clinics or to information. Volunteers do not give out the names of room numbers of patients.

Direct Service Volunteer: If you like working directly with and helping people then this is the position for you! Characteristics needed to work directly with patients include motivation, a sense of responsibility and humour, tact, and patience for people in difficult circumstances. You will be working directly under the supervision of the nursing staff. You would collect meal trays, help feed patients where appropriate, make coffee, tea and toast snacks, fill water jugs, change individual garbage bags on patient trays, run errands as requested. Patient confidentiality is utmost at all times and personal matters are never solicited from the patients. Make sure your hands are kept clean at all times. Convener Dana Rintoul 613 354-9917

Diabetic Clinic: If you are interested in a position that is office based then this is the place for you. One of the responsibilities is to call the patients to remind them of their appointments. You will also prepare mail outs, make sure departmental forms are available, shredding and photocopying handouts.

TV Hook Ups: One of the important positions that help keep patients entertained. A request is made for a T.V. typically through the volunteer in the coffee shop who calls the volunteer who installs a T.V. and collects the money for the rental. There would also be some paperwork involved with this: recording all the information needed to keep exact records including the serial numbers, patient name, room number and date installed.
LACG Hospital Contact Info
8 Richmond Park Drive,
Napanee, ON K7R 2Z4
(613) 354-3301