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Patients and Visitors

 
Staff are dedicated to delivering the best possible care to you while in our hospital. In our role as caregivers, we will strive to meet and exceed your expectations by always improving our patient services. We are accountable to you and the public through our Board of Directors.
 
Due to the ongoing COVID-19 pandemic, assessment procedures are currently in effect.  Please click here to view our assessment procedures.
 
If you are experiencing a serious medical emergency call 9-1-1 or come directly to the Emergency Department.  Before entering the Emergency Department call our Telephone Triage at 613-354-8247 or 1-833-354-3301 from the parking lot to be assessed by hospital staff.
 
ER Wait Times
 
Our goal is to see every patient as soon as possible. Patients are seen in order of urgency, based on their condition and triage assessment.
 
Several factors affect wait times:
  • The need of a critically ill patient who requires the care of several staff members
  • The number of patients waiting
  • The age of a patient (a child's condition can deteriorate quickly)
  • The assessment of ambulance patients, who, like walk-in patients, are assessed by the triage nurse.
We thank you for your patience and understanding.
Lennox & Addington County General Hospital
8 Richmond Park Drive
Napanee, ON K7R 2Z4
(613) 354-3301