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Patient Rights

We consider you a partner in your health care. When you are well informed, including knowing and understanding your rights and responsibilities, you can help make your care more effective.
Your rights include:
  • The right to considerate, respectful and appropriate care, free from all forms of discrimination as guaranteed by the Ontario Human Rights code.
  • The right to be free from any form of restraint, that is not medically necessary to prevent harm to yourself or others (based on least restraint, last resort philosophy).
  • The right to receive care in a safe setting.
  • The right to exercise religious, cultural and spiritual beliefs that do not interfere with the well being of others and the hospital resources.
  • The right to know the identity and professional status of all persons providing your care.
  • The right to participate in decision making regarding your health care, except in emergencies, when you lack decision making capacity, and the need for treatment is urgent.
  • The right to receive information on advanced directives and to have a substitute decision maker communicate your wishes for medical treatment if you are not capable.
  • The right to obtain from your health care team relevant, current and understandable information concerning your diagnosis, treatment and expected outcome.
  • The right to be informed when errors occur during the course of treatment which result in personal harm.
  • The right to have privacy to the extent practical while receiving care during hospitalization.
  • The right to expect that all your personal health information will be treated as confidential.
  • The right to review your health record, have the information explained, make corrections to your health record and to have copies of your health record for a reasonable fee.
  • The right to consent or refuse treatment to the extent permitted by law and to be informed of the consequences of that refusal.
  • The right to consent or refuse to participate in research or in the medical education program of residents, nurses and allied health professionals.
  • The right to receive information about your continuing health care needs and alternatives for meeting those needs, including transfer to another facility and involvement in discharge planning, when appropriate.
  • The right of access to people outside the hospital by means of visitors or by verbal and written communication according to hospital policies.
  • The right to be informed about charges and payments and to receive an explanation of itemized bills received.
  • The right to be informed of hospital policies and practices that relate to your care, treatment, responsibilities and conduct.
  • The right to initiate a complaint, expecting to have it reviewed and resolved or explained without concern for such a complaint impacting ongoing care provided.
LACG Hospital Contact Info
8 Richmond Park Drive,
Napanee, ON K7R 2Z4
(613) 354-3301